> For the complete documentation index, see [llms.txt](https://teranoapps.gitbook.io/time-tracking-custom-field/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teranoapps.gitbook.io/time-tracking-custom-field/licensing-support-and-contact.md).

# Licensing, Support & Contact

## Licensing model

Time Tracking Customfield is a **paid Jira Cloud app** distributed via the **Atlassian Marketplace** under the Terano Apps vendor.

Key points:

* **Paid via Atlassian** — billing is handled entirely by Atlassian and attached to your Jira Cloud site.
* **Per-site subscription** — pricing is based on your Jira Cloud user tier.
* **Free for small teams + trial** — small sites get a free tier, and larger sites can start with a time-limited free trial before paying.

To see the exact price for your user tier, open the app's listing and check the **Pricing** tab in Marketplace.

***

## Trials and evaluation

As a Jira/site admin you can:

* Start a **free trial** directly from the Marketplace listing.
* Evaluate the app in production or on a Jira sandbox.
* Let the subscription start automatically after the trial, or cancel before it ends.

{% hint style="info" %}
Uninstalling the app or cancelling the subscription is done from your Atlassian admin / billing screens and takes effect immediately. No extra contracts or separate vendor billing portals are required.
{% endhint %}

***

## Managing the subscription

All subscription management is done in Atlassian:

* Install, uninstall, and upgrade from **Apps → Manage apps** or from the Marketplace listing.
* Billing follows your **Jira user count**; if you move to a higher/lower tier, Atlassian automatically adjusts the app's price.
* Each Jira site (prod / sandbox) manages its license separately, so you can test in one environment and pay only in another.

***

## Support & Contact

Product support for **Time Tracking Customfield** is provided directly by [\*\*Terano Apps \*\*](https://www.teranoapps.com/).

<a href="https://teranoapps.atlassian.net/servicedesk/customer/portals" class="button primary">Open Service Desk</a>

Use the Service Desk when you need help with:

* configuration (screens, field context, JQL),
* unexpected behaviour or error messages,
* questions about licensing or billing,
* feature requests and product feedback.

{% hint style="info" %}
**When raising a ticket, include:**

* your Jira Cloud site URL,
* screenshots of the problem (field on the issue, JQL, dashboard, automation rule, error message),
* a short description of **what you expected** and **what actually happened**.

This makes it much faster for us to reproduce the issue and provide a fix or workaround.
{% endhint %}

For topics beyond day-to-day product support you can also reach the Terano Apps [contact page](https://www.teranoapps.com/contact).

***

## See also

{% content-ref url="/pages/smIhCFAoJoHWb55OoAQ1" %}
[Changelog](/time-tracking-custom-field/changelog.md)
{% endcontent-ref %}

{% content-ref url="/pages/hUI0krOEPpuwugnygqhq" %}
[Troubleshooting](/time-tracking-custom-field/troubleshooting.md)
{% endcontent-ref %}

{% content-ref url="/pages/6w425lHclRfD32iGma1n" %}
[Configuration](/time-tracking-custom-field/configuration.md)
{% endcontent-ref %}